Privacy Policy

1. Personal Information We Collect

Information you provide

We collect personal information you provide directly, including:

• Contact information (name, email address, mailing address, phone number)
• Account information, including usernames, passwords, and preferences
• Webhook and WebSocket content, including JSON payloads you intentionally send through WebSocks endpoints
• Registration information, such as event or service sign-up details
• Support communications, including questions, bug reports, and feedback
• Transactional information, including subscription details and payment metadata
• Marketing preferences and other information you choose to provide

Information from connected services

If you authenticate via a third-party provider (e.g., GitHub, Google), we may receive limited profile information based on your settings.

Information from payment processors

Payments are processed by third-party payment processors, which may share limited transaction-related information with us.

Automatically collected information

We, our service providers, and our partners may automatically collect:

• IP address and general location
• Device type, OS version, browser type, screen resolution
• Logs of webhook events, WebSocket connections, and API usage
• Pages visited, time spent, and navigation data
• Referring URLs
• Time of access and usage patterns

We use cookies, web beacons, local storage, and similar technologies for these purposes.

2. How We Use Personal Information

We use your information to:

Operate and improve the Service

• Deliver webhook to WebSocket events
• Provide logging, dashboards, and analytics
• Authenticate users and secure accounts
• Maintain and improve technical performance
• Personalize the user experience

Communicate with you

• Service announcements, updates, and billing notices
• Security alerts
• Support responses

Research and development

Including product improvements and feature development.

Marketing (optional)

We may send promotional communications where permitted, and you can opt out at any time.

Compliance and protection

• Follow applicable laws
• Detect and prevent fraud or abuse
• Protect the rights and safety of WebSocks, users, and others
• Enforce our Terms of Service

With consent

Where required by law.

Create de-identified or aggregated data

Used for analytics, product development, and business purposes.

3. How We Share Personal Information

WebSocks does not sell personal information.

We share information only as follows:

Service providers

With trusted vendors that support: hosting and infrastructure, email delivery, analytics, monitoring and logging, customer support, payment processing, and security and fraud prevention. Service providers may use personal information solely to perform their services for us.

Third-party login providers

If you choose to log in using a third-party identity provider.

Professional advisors

Including lawyers, accountants, auditors, and insurers.

Compliance and safety

To meet legal obligations or respond to lawful requests.

Business transfers

In connection with a merger, acquisition, financing, or sale of assets.

4. Your Choices

Manage your information

You may access or update account information anytime by logging in.

Marketing communications

You may unsubscribe at any time using links in email messages.

Cookies and tracking

You can control cookies via your browser settings.

Do Not Track

We currently do not respond to Do Not Track signals.

Limiting data from third-party authentication

You may adjust what information those services share.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to: authenticate sessions, enable core functionality, analyze usage and performance, and improve the Service.

Disabling cookies may limit your ability to use certain features.

6. Other Websites and Services

Our Service may contain links to third-party websites or services not operated by WebSocks. Their privacy practices are not governed by this Privacy Policy.

7. Security

We implement technical, organizational, and administrative measures to protect personal information. However, no online service is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to, stored in, and processed in the United States or other countries where our service providers are located. We implement appropriate safeguards where required.

9. Children

WebSocks is not intended for children under 13 years of age, and we do not knowingly collect information from children. If we learn that we have collected such information, we will delete it.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on the Service with a new "Effective" date. Continued use of the Service indicates acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us at:

12. California Privacy Rights (CCPA/CPRA)

California residents may request the following:

• Categories of personal information collected
• Sources of that information
• Business or commercial purpose
• Categories of third parties with whom information is shared
• Specific pieces of personal information collected
• Correction or deletion of personal information
• Opt-out of "sharing" for cross-context behavioral advertising (if applicable)

To exercise these rights, submit a request to privacy@websocks.io. We may require identity verification before fulfilling requests.

We will not discriminate against individuals for exercising their rights.

13. Legal Entity Operating WebSocks